최근 회사 사건 Henan Huagong Industrial Group Co., Ltd. 인증

Client Background
The client is a distributor based in the Philippines whose downstream customers need to purchase a batch of

gear reducers. However, the client is not an expert in the field of gear reducers and is unfamiliar with specific

technical specifications and models; they can only provide photos of the equipment and the basic dimensions

of the two shafts (input shaft and output shaft).

Customer Pain Points and Challenges
Unclear Model Specifications: Customers are unable to provide accurate gearbox model numbers or complete

technical specifications.
Vague Requirements: Downstream customers lack clarity regarding customization requirements, particularly

regarding the specific specifications of the high-speed shaft

(e.g., keyway dimensions, tolerances, heat treatment requirements, etc.).
Communication Barriers: As distributors, customers lack the technical expertise to make informed

judgments on technical details, making it difficult for them to independently confirm all customization

requirements with end users.
Time Pressure: Projects have strict production deadlines, requiring the selection, quotation, and production

to be completed as soon as possible.

1. Product Matching and Preliminary Confirmation
Based on the photos and shaft dimensions provided by the customer, we quickly identified the closest standard model.
We immediately compiled a detailed, illustrated document outlining the preliminary selection, the need for

customization, and any relevant technical details, and sent it to the customer for confirmation.

2.Close Collaboration to Clarify Customization Requirements
We proactively explain the differences between standard models and customized components to our clients in detail.

We provide comprehensive product manuals containing drawings, technical specifications, dimension tables,

and tolerance ranges for all standard models, which serve as a reference for both our clients and their end users.

We also assist clients in confirming final requirements with their end users and guide them on how to

communicate effectively with downstream customers to obtain accurate information.

3. End-to-End Detail Verification and Process Transparency
Upon receiving the end-user’s customization requirements, we list all customization points and relevant

details based on the final confirmed parameters and the reference data in the product manual, and ask the

customer to verify each item individually.
During the production phase, we provide regular progress updates and send photos of the actual products

to the client to ensure they are kept informed at all times.
Prior to shipment, we send the client the key data for the customized shafts in advance to ensure that all

specifications meet the confirmed technical requirements, thereby ensuring full traceability throughout the process.

When dealing with distributor clients who are not industry professionals, it is essential that we use detailed,

standardized product manuals as a common language for communication. By proactively transforming

complex technical data into user-friendly confirmation tools and tailoring them precisely to client needs,

we can effectively bridge information gaps and enhance collaborative efficiency. Even in the absence of

visual models, detailed specification confirmations presented in data-driven and textual formats,

combined with transparent production process tracking, can build strong trust and ensure

the successful delivery of custom projects.